Recruiting the best possible healthcare personnel is more than a matter of good business. For any other industry, recruitment is a matter of strengthening operations and, ultimately, profitability. With healthcare recruiting, there is so much more at stake. Your staff deal with people’s physical, mental and emotional wellbeing, which means that hiring the right people can sometimes go so far as to be a matter of life and death. How do you go about filling posts in your organization, given these strict requirements and pressures? Start by looking for the following keys skills and characteristics:
Five non-negotiable skills healthcare personnel must have
Clinical, technical and medical skills should be a given. Anybody who applies for a post in a medical facility must have the necessary qualifications and experience as a bare minimum. To be really strong candidates, they must also have the following key personal and interpersonal skills:
- Communication skills: Communication is vital for any business, but it is particularly important in healthcare. Healthcare workers need to be able to communicate with patients and their family members with clarity and empathy. Patients and their loved ones don’t necessarily have the knowledge to judge the quality of care on the basis of clinical or technical criteria, so they will assess your service based on the strength of your team’s communication with them.
- Work ethic: Again, this is a quality that every business in every industry wants in its staff. However, it attains greater significance in the healthcare industry because workers deal with human beings whose wellbeing depends on your staff’s commitment to caring for them. Ordinary office hours also do not apply in the medical sector, so staff members must be prepared to go the extra mile without watching the clock.
- Stress management: Considering the stakes, as well as the workload and the high potential for exhaustion, often in an emotionally fraught environment, healthcare staff must be able to handle stress, avoid burnout and continue to carry out their duties diligently and while maintaining good interpersonal skills.
- Flexibility and receptivity: A flexible mindset is essential to enable staff to deal with each other and their patients. A patient’s situation can change from stable to critical, a request to extend a shift could come at any moment. Staff must be able to go with the flow, as well as being able to accept criticism and accept that they always have something to learn.
- Confidence: Considering the stress and demands, and the spectrum of humanity that healthcare workers have to deal with, it is vital that they are confident in themselves and their abilities.
To help you assess candidates for posts in your medical facility, you need the help of an expert healthcare solutions provider. Grace Federal Solutions LLC is a healthcare consulting firm that, among other vital services, can help you recruit the best healthcare personnel. Contact us for more information.