How to navigate a contact tracing virtual call center.

‘Contact tracing’ has become somewhat of a buzzword due to the outbreak of COVID-19. Local health departments perform contact racing at a contact virtual call center upon reports of infectious diseases like COVID -19. Some may simply ignore a call from a number that they don’t recognize. This could be downright dangerous if the call was from someone in Public Health Services informing you of your exposure to COVID-19. 

What do contact tracers do at a virtual call center?

Contact tracers work at remote contact virtual call centers and they will always identify themselves as such. You can rest assured that any information you give them will remain confidential. The main task of the contact tracer is to track down any people who may have recently been in contact with a virus or infectious disease like COVID-19. Additionally, they will reach out and inform those individuals what steps and guidelines to follow. This may include self-isolating to prevent the further spread of the disease.

What to do if you have been exposed to the virus?

Tracers will call those who may have been in close contact with anyone infected. Close contact defined by Centers for Disease Control and Prevention, is anybody who was within 6 feet of an infected person for at least 15 minutes. This is starting from 48 hours before symptoms manifest. And, until the patient was in isolation. You should immediately isolate yourself and notify your case manager and doctor if you are someone who has been in close contact. Or, if you develop symptoms, you should immediately isolate yourself and notify your case manager and doctor.

Contact tracing is only effective if all members of the public willingly work together with the contact tracers. Contact tracers help with any necessary information to locate those potentially exposed to the virus. People that knowingly avoid contact tracers and who refuse to assist with information could find themselves in hot water with their local authorities. 

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